Refund policy

Return & Refund Policy

Last Updated: 14-06-2026

At HushCart, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below to understand the conditions and process for returns, exchanges, and refunds.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request is submitted within 3 Days of receiving the order.

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging, including tags, accessories, manuals, and any complimentary items.

  • Proof of purchase (order number or receipt) is provided.

  • The item is not listed under the Non-Returnable Items section below.

We reserve the right to refuse returns that do not meet these eligibility requirements.

Return Timeframe

Customers must initiate a return request within 3 Days from the date the order is marked as delivered.

Requests submitted after this period may not be eligible for return, refund, or exchange.

To begin a return, please contact us at santoshsoren2022@gmail.com with:

  • Your order number

  • Product name(s)

  • Reason for return

  • Photos (if applicable)

Refund Process

Once your returned item is received and inspected:

  1. We will notify you of the approval or rejection of your refund request.

  2. If approved, the refund will be processed to the original payment method used for the purchase.

  3. Refunds may take up to 5-7 working days to appear in your account, depending on your payment provider or financial institution.

You will receive an email confirmation once the refund has been issued.

Exchange Policy

We offer exchanges for eligible items under the following circumstances:

  • The item arrived damaged or defective.

  • You received the wrong item.

  • The item qualifies for exchange under our return guidelines.

To request an exchange, please contact santoshsoren2022@gmail.com within

3 Days of receiving your order.

Exchanges are subject to product availability. If a replacement is unavailable, a refund or store credit may be offered instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within

3 Days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

After reviewing the information, we may offer:

  • A replacement product

  • A full or partial refund

  • Store credit

  • Another appropriate resolution based on the situation

Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Perishable goods

  • Health, hygiene, beauty, or personal care items that have been opened or used

  • Items marked as "Final Sale" or "Non-Returnable" on the product page

Additional exclusions may apply depending on the nature of the product.

Return Shipping Costs

If the Return Is Due To:

Our Error (Wrong, Defective, or Damaged Item):

  • We will cover the return shipping cost or provide a prepaid return label where available.

Customer Preference (e.g., no longer wanted, ordered by mistake):

  • The customer is responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping Instructions

Once your return request is approved, we will provide instructions on how and where to send your item.

Please do not return products without prior authorization, as this may delay processing or affect your eligibility for a refund.

Late or Missing Refunds

If you have not received your refund after 5-7 working days:

  1. Check your bank account or payment method again.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at santoshsoren2022@gmail.com.

Order Cancellations

Orders may be canceled before they are processed or shipped.

If you wish to cancel an order, please contact us immediately at santoshsoren2022@gmail.com.

Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: HushCart
Email: santoshsoren2022@gmail.com
Business Address: 21, Rabindra Sarani, Kailash Garden, Liluah, West Bengal
Support Hours: 9am - 9pm

Thank you for shopping with HushCart. We value your trust and are committed to making your shopping experience simple, fair, and worry-free.